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Our Shipping Policy:
FREE SHIPPING WITH ANY PURCHASE - Within the 48 Continental States:

Our Free Shipping Policy applies to all orders, shipped via standard shipping for the United States of America (except Alaska, Hawaii, and APO/FPO addresses)

We don't accept the order from Canada and Alaska, Hawaii, and APO/FPO addresses ONLINE. Sorry for any inconvenience. Please call our Customer Service at 1-888-710-7206 ext. 101 to make phone order.


FAST Shipment Processing:
All U.S. orders placed by 11:30 A.M. Central Time will be shipped the next business day! 

Any order placed on nights, weekends, or holidays will be processed the following business day.



Any questions please call 1-888-710-7206 ext. 101  or email for more information.


30-Day No Hassle Return Policy

If you are not satisfied with your purchase, you can return it within 30 days after original ship date from Hi5 for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). 

  • Customers will be responsible for all shipping charges.
  • All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.
  • Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
  • For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

Change, Cancellation,& Rush Policy

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Hi5 will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. 

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